Best Price Guarantee Claim

Specification Documentation

QVI Vacay offers the "Best Price Guarantee" for your stay. If you find a lower rate for the same room, dates, and conditions on another website after booking with us, we'll credit the price difference to your Vacay Wallet in Vacay Credits. To take advantage of our "Best Price Guarantee", simply submit the following details outlined below:

 

  • Username or ID*
  • Reservation ID
  • Competitor price in USD, inclusive of tax
  • Competitor cancellation policy
  • Competitor Room Type and Inclusion
  • Competitor website full URL
  • Attach a screenshot from the competitor’s website for the above required details.

 

The Best Price Guarantee Terms & Conditions

  1. The Best Price Guarantee will entitle you to a claim of 110% of the price difference between the price we offered and any lower price you may find in the market subject to these terms and conditions.
  2. The price guarantee claim is to be submitted within 24 hours after booking. Email [email protected] with the above required details and supporting documents. Any late submission may be dismissed and not considered for the Best Price Guarantee claim. Any appeal may not be entertained.
  3. The Best Price Guarantee applies only to identical bookings including, room type, cancellation policy, number of occupancies, inclusion (add-ons), check-in and check-out date, hotel location and travelling period.
  4. The Best Price Guarantee claim applies only to the final price after the VIP tier and coupon discount have been deducted. For example, Hotel A's room price is USD 210, and for the booking made on QVI Vacay the final price is USD 198.70 after deducting a VIP tier discount of USD 6.30 and a coupon discount of USD 5.
  5. The competitor price must be available to the public online. Prices offered on a specific membership program websites, corporate discounts or prices, military prices, group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices, prices obtained via auction or similar process, or prices available only by using a coupon or other promotion discounted prices are disqualified as a competitor price. The price must be quoted, booked, and paid for in US dollars.
  6. Limit: Each member account can only make a maximum of three (3) Best Price Guarantee claims per calendar month, regardless of how many members are using the account.
  7. Any modifications, changes or cancellations made to an existing booking that has an associated Best Price Guarantee claim will result in the nullification of the claim.
  8. The Best Price Guarantee cannot be applied in cases where errors or incomplete information have been entered by the customer under the conditions specified herein.
  9. Changes: We reserve the right in our sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Best Price Guarantee. The failure to enforce any provision of these Best Price Guarantee terms shall not constitute a waiver of that provision.
  10. To qualify for Best Price Guarantee, the booking must be at least 7 days before the check-in date.
  11. Once the price guarantee claim is approved, the 110% of price differences will be credited to the Vacay Wallet within 14 working days as Vacay Credits. For instance, if the QVI Vacay room's price is $1600 (after applying the VIP tier and coupon discount) and the other OTA room’s price is $1400, 110% of the price difference, totalling $220, will be promptly credited to your Vacay Wallet as Vacay Credits. 
  12. The credited Vacay Credits are valid for one year, and their usage is contingent on the account's validity.